Senior Experience Manager - Luxury Property Experience Lead

Kaizen; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

A leading real estate management company in Dubai is seeking a Senior Experience Manager to enhance the customer experience in premium branded buildings. The ideal candidate will have a strong background in hospitality and community management, with a proven track record in delivering operational excellence and superior resident satisfaction. Responsibilities include overseeing service providers, ensuring regulatory compliance, and driving sustainability initiatives. The role demands at least 5 years of relevant experience and a degree in Business Administration or related field.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, or related field required.
• Minimum of 5 years of experience in owners association management is essential.
• Strong communication and interpersonal skills are critical.

Responsibilities

• Develop and implement strategies for exceptional living experiences.
• Oversee automation and process optimization across community management operations.
• Enhance resident satisfaction through community engagement initiatives.

Skills

Leadership in customer experience

Process improvement

Communication skills

Financial management

Knowledge of hospitality-driven service

Education

Bachelor's degree in Business Administration or related field

Master's degree (preferred)

Certification in property management

Tools

Property management software

Job description

A leading real estate management company in Dubai is seeking a Senior Experience Manager to enhance the customer experience in premium branded buildings. The ideal candidate will have a strong background in hospitality and community management, with a proven track record in delivering operational excellence and superior resident satisfaction. Responsibilities include overseeing service providers, ensuring regulatory compliance, and driving sustainability initiatives. The role demands at least 5 years of relevant experience and a degree in Business Administration or related field.