Senior Enterprise CS Leader — Middle East Growth

ElevenLabs; Remote; AED 257,000 - 368,000; Full time

Job summary

A leading audio AI company in Dubai is seeking a Customer Success professional to develop relationships with enterprise clients across the Middle East. The ideal candidate has 5-7 years of experience in a SaaS environment and is fluent in both Arabic and English. Key responsibilities include onboarding clients and monitoring product adoption to drive success. This role offers significant growth opportunities and a dynamic work culture.

Benefits

Annual professional development stipend

Discretionary social travel stipend

Annual company offsite

Monthly co-working stipend

Qualifications

• 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
• Experience with technical, mission critical products like conversational AI.
• Ability to manage renewals and expansion effectively.

Responsibilities

• Develop a scalable customer success playbook.
• Build relationships with 50 enterprise clients in the Middle East.
• Monitor customer usage and adoption of products.

Skills

Customer Success

SaaS experience

Fluent in Arabic

Fluent in English

Analytical thinking

Problem-solving skills

Job description

A leading audio AI company in Dubai is seeking a Customer Success professional to develop relationships with enterprise clients across the Middle East. The ideal candidate has 5-7 years of experience in a SaaS environment and is fluent in both Arabic and English. Key responsibilities include onboarding clients and monitoring product adoption to drive success. This role offers significant growth opportunities and a dynamic work culture.