Senior Digital CX Analyst — Transform Guest Journeys

Tap Growth ai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital solutions company in Dubai is seeking a Sr Business Analyst to enhance digital customer experience. This role involves gathering requirements, supporting digital product delivery, and collaborating with stakeholders to improve guest journeys. The ideal candidate will have 5 to 15 years of experience and expertise in DXP platforms, Agile methodologies, and stakeholder engagement. This position offers a salary of 22,000 AED plus benefits and requires working from the office.

Qualifications

• 5 to 15 years of experience as a Business Analyst.
• Strong experience with digital initiatives and customer experience.
• Ability to gather and analyze requirements effectively.

Responsibilities

• Gather and analyze requirements for digital products.
• Support digital product delivery and stakeholder communication.
• Map guest experiences and identify process improvements.

Skills

Expertise with DXP platforms

Agile methodologies

Stakeholder engagement

B2C Implementation

Tools

Microservices Architecture

CRM

web technologies

app frameworks

personalization engines

Job description

A leading digital solutions company in Dubai is seeking a Sr Business Analyst to enhance digital customer experience. This role involves gathering requirements, supporting digital product delivery, and collaborating with stakeholders to improve guest journeys. The ideal candidate will have 5 to 15 years of experience and expertise in DXP platforms, Agile methodologies, and stakeholder engagement. This position offers a salary of 22,000 AED plus benefits and requires working from the office.