Senior Desktop Engineer: OS Upgrades & End-User Support

JobItUs; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services provider in Dubai is seeking an IT Support Specialist to upgrade operating systems and troubleshoot end-user hardware. The ideal candidate should have 5–8 years of IT experience and strong analytical and problem-solving skills. Responsibilities include coordinating with IT support teams, ensuring timely upgrades of applications, and managing security setups. This position aims to enhance the IT environment while supporting the growth of UAE nationals through on-the-job training.

Qualifications

• 5–8 years of IT work experience in IT hardware/software environments.
• Ability to read, analyze, and interpret technical documents.
• Commitment to safe and effective working practices.

Responsibilities

• Participate in developing plans to upgrade operating systems.
• Coordinate with IT support teams to identify system issues.
• Troubleshoot and resolve IT client-related problems.

Skills

Strong analytical thinking

Effective communication skills

Independent working

Problem-solving skills

Job description

A leading IT services provider in Dubai is seeking an IT Support Specialist to upgrade operating systems and troubleshoot end-user hardware. The ideal candidate should have 5–8 years of IT experience and strong analytical and problem-solving skills. Responsibilities include coordinating with IT support teams, ensuring timely upgrades of applications, and managing security setups. This position aims to enhance the IT environment while supporting the growth of UAE nationals through on-the-job training.