Senior Customer Success Management Associate

Moody's Investors Service; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A global leader in risk assessment is looking for a Customer Success Manager in Dubai. This role involves ensuring customer success throughout the customer lifecycle, engaging with clients across the Middle East, and acting as a trusted advisor. Candidates should have 5+ years of experience in customer success, excellent communication skills, and the ability to travel. The position offers the chance to build meaningful relationships and drive customer satisfaction.

Qualifications

• 5+ years of experience in customer success, account management or pre-sales roles.
• Undergraduate degree required, preferably in business, economics, finance, or marketing.
• Experience supporting clients in the Middle East is a plus.

Responsibilities

• Organize and attend meetings with clients across MESA.
• Accountable for customer success throughout the customer lifecycle.
• Act as the trusted advisor and share industry best practices.
• Monitor and analyze customer usage of the product.
• Work with sales, implementation, product, and support teams.
• Organize and lead customer engagements.
• Identify and track opportunities and risks within assigned customer base.

Skills

5+ years of professional experience in customer success, account management or pre-sales roles

Ability to work both independently and within a team environment

Excellent verbal/written communication and presentation skills

Strong problem-solving and analytical skills

Customer centric mindset

Experience with productivity tools like SalesLoft, Gainsight, Salesforce

Fluent or Native English speaker

Experience supporting clients in the Middle East

Solid understanding of complex business concepts

Continuous learning mindset

Ability to travel as needed (up to 25% of the time)

Education

Undergraduate/first-level degree (e.g., Bachelor’s degree)

Tools

SalesLoft

Gainsight

Salesforce

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 5+ years of professional experience in customer success, account management or pre-sales roles
• Ability to work both independently and within a team environment, with high attention to detail
• Excellent verbal/written communication and presentation skills
• Strong problem-solving and analytical skills to identify and resolve issues to ensure customer satisfaction
• Customer centric mindset with a strong focus on customer satisfaction and ability to build lasting relationships with clients
• Experience with productivity tools like SalesLoft, Gainsight, Salesforce will be beneficial
• Fluent or Native English speaker
• Experience supporting clients in the Middle East; Arabic language skills
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, kyc, transfer pricing and supply chain use case
• Mindset of continuous learning to stay updated with industry trends, product releases and best practices in customer success
• Ability to travel as needed (up to 25% of the time)

Education

• Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

Responsibilities

• Organise and attend meetings with clients across MESA
• Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer onboarding, product adoption, account health review, and retention
• Act as the trusted advisor, sharing industry best practices and resources, training, user events, product releases, and more
• Monitor, analyse and present customer’s usage of our product, with recommendations to optimise their results
• Work closely with sales, implementation, product, and support teams to ensure seamless customer experience
• Organize and lead customer engagements including onboarding, status calls, business reviews and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Identify and track opportunities and risks within assigned customer base
• Maintain strong product knowledge for training, usage and client satisfaction
• Coordinate customer-facing initiatives with other internal stakeholders (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)

About the team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximize retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportun

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.