1. Role Overview
We are seeking a highly capable and business-savvy Senior Consultant / Project Lead with proven experience in management consulting, Generative AI solutions, and end-to-end digital transformation delivery.
This role is responsible for defining business problems, shaping AI-led solutions, driving project execution, and ensuring successful adoption across business units. The candidate will be expected to collaborate with senior stakeholders, lead cross-functional teams, and deliver measurable business impact through innovative digital initiatives.
2. Key Responsibilities
A. Opportunity Identification & Consulting Advisory
- Conduct in-depth diagnostics including stakeholder interviews, process reviews, data analysis, and market scans.
- Identify meaningful GenAI and automation opportunities across business, operations, risk, compliance, finance, and customer-experience workflows.
- Build structured problem frameworks and hypotheses to bring clarity to ambiguous business challenges.
- Benchmark industry trends and identify GenAI use cases relevant to the organisation’s strategic goals.
- Build business cases covering benefits, cost drivers, risks, and adoption strategy.
B. Solution Design & AI Architecture Alignment
- Translate business problems into well-defined GenAI solution designs involving LLMs, prompt engineering, NLP, document automation, RAG, chatbots, and workflow automation.
- Work with design teams, solution architects, data scientists, and engineering squads to shape practical, scalable solutions.
- Ensure solutions comply with technology standards, security, data protection, and governance frameworks.
- Challenge existing processes to avoid “automation of inefficiencies” and promote reengineered, customer-centric journeys.
- Support prototyping, POCs, and technical feasibility assessments of AI models and platforms.
C. Requirement Gathering & User Journey Documentation
- Lead requirement-gathering sessions, storyboarding workshops, and cross-functional design sprints.
- Document detailed functional requirements, BRDs, user stories, acceptance criteria, and process flows.
- Validate requirements with both business and IT stakeholders to ensure alignment and feasibility.
- Present solution proposals and project updates in steering committees and governance forums.
- Ensure all requirements are traceable from design to delivery to benefits realisation.
D. Project & Program Management
- Manage end-to-end project lifecycle from use-case scoping to production deployment.
- Drive strong execution discipline—defining plans, tracking timelines, managing risks, and ensuring clear ownership across teams.
- Anticipate bottlenecks early, elevate where necessary, and facilitate decision‑making among senior stakeholders.
- Coordinate with vendors, technology partners, data teams, and compliance teams as part of large transformation streams.
- Ensure solutions meet quality standards and are delivered within agreed budgets and timelines.
E. Business Partnering & Stakeholder Management
- Serve as the primary point of contact for business teams throughout the transformation lifecycle.
- Influence leaders across technology, business, risk, compliance, and operations.
- Translate complex AI concepts into simple, business‑friendly language.
- Guide users during UAT, readiness checks, pilot rollout, and change‑management activities.
- Establish trust by providing expert advisory and quickly addressing queries or challenges.
F. Communication, Presentation & Leadership Excellence
- Craft compelling presentations that convert analytical insights into clear narratives for senior leadership.
- Deliver high‑impact communication at VP/SVP/CXO‑1 levels with confidence and structure.
- Prepare documentation suitable for leadership steering committees, ExCo updates, and transformation reviews.
- Mentor junior consultants, business analysts, and project resources where required.
3. Required Competencies
Technical Competencies
- Hands‑on understanding of Generative AI and LLM technologies (OpenAI, Azure OpenAI, Anthropic, vector databases, RAG pipelines).
- Exposure to ML, NLP, automation (RPA/IPA), workflow orchestration, and digital product engineering.
- Ability to evaluate AI models, design prompt strategies, and recommend implementation patterns.
- Understanding of APIs, cloud services, microservices, data models, and integration ecosystems.
Consulting & Digital Transformation Competencies
- Experience in top‑tier or mid‑tier consulting firms, innovation labs, digital transformation PMOs, or enterprise strategy teams.
- Strong capability in process reengineering, customer journey design, and operating model transformation.
- Ability to convert high‑level visions into structured, actionable workstreams.
- Familiarity with Agile delivery, design thinking, and scaled agile frameworks.
Behavioural Competencies
- Executive presence with strong stakeholder influence skills.
- Analytical, structured, and hypothesis‑driven approach.
- Excellent written & verbal communication; strong storytelling skills.
- Ownership mindset with the ability to operate independently.
- High resilience and adaptability in a fast‑paced environment.
4. Qualifications
- Bachelor’s or Master’s degree in Engineering, Computer Science, Business, Data Science, AI, or related fields.
- Consulting, AI, or project‑management certifications are a plus (PMP, PRINCE2, Scrum Master, GenAI in Banking, AI Product Management).
5. Experience
- 7–12 years overall experience in consulting, AI transformation, digital strategy, or similar roles.
- Demonstrated success in leading at least 3+ large‑scale digital/AI initiatives.
- Experience delivering transformation in banking, financial services, telecom, enterprise IT, or similar complex environments (preferred).