Senior Client Relationship Lead - Banking Services

Citi bank; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A global financial institution is seeking a Service Relationship Team Lead to oversee customer service operations. The ideal candidate should have 5-7 years of experience in customer service and relationship management, alongside strong communication and influencing skills. The role involves managing client relationships, executing day-to-day operations, and identifying process improvement opportunities. Competitive benefits and a full-time position are offered.

Qualifications

• 5-7 years of experience in customer service and relationship management.
• Basic knowledge of bank products like deposit accounts and credit cards.
• Strong written and verbal communication skills.

Responsibilities

• Manage client account relationships and validate customer needs.
• Execute day-to-day customer service activities.
• Identify opportunities for process improvements.

Skills

Customer service experience

Relationship management

Effective communication

Influencing skills

Team player

Leadership

Job description

A global financial institution is seeking a Service Relationship Team Lead to oversee customer service operations. The ideal candidate should have 5-7 years of experience in customer service and relationship management, alongside strong communication and influencing skills. The role involves managing client relationships, executing day-to-day operations, and identifying process improvement opportunities. Competitive benefits and a full-time position are offered.