Senior CC Solutions Tech Lead - 24/7 Digital Channels

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services organization in Abu Dhabi seeks a Contact Center Solutions Senior Technical Analyst to ensure the performance and availability of digital channels for its customers. The candidate must have extensive experience in IT and leadership, specifically within the banking sector. This role involves technical expertise in Contact Center Solutions, managing vendors, and ensuring high system availability. Competitive compensation and dynamic work environment offered.

Qualifications

• Minimum of 10 years of experience in IT sector in a similar team leading role.
• Experience in banking sector within IT on digital channels platforms support.

Responsibilities

• Provide technical expertise for IT systems related to Contact Center Solutions.
• Manage vendor service level and quality of development.
• Ensure assigned systems are available 24/7 to ADIB customers.

Skills

Linux/Unix OS

SDLC and Methodologies

Teamwork and Team Leading

Java

C

HTML

Javascript

CSS

SQL

Oracle Database

Troubleshooting

Communication

Root Cause Analysis

Time Management

Job description

A financial services organization in Abu Dhabi seeks a Contact Center Solutions Senior Technical Analyst to ensure the performance and availability of digital channels for its customers. The candidate must have extensive experience in IT and leadership, specifically within the banking sector. This role involves technical expertise in Contact Center Solutions, managing vendors, and ensuring high system availability. Competitive compensation and dynamic work environment offered.