Senior Business Banking Account Lead & Growth Strategist

Mashreq Bank PSC; United Arab Emirates; On-site; AED 100,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Business Banking professional with over 4 years of experience. The role demands excellent customer service skills, an understanding of financial KPIs, and the ability to work under pressure. Responsibilities include maintaining customer satisfaction, ensuring adherence to compliance regulations, and delivering exceptional service standards. The ideal candidate will have a strong understanding of business banking products and a dynamic, results-oriented approach to work.

Qualifications

• 4+ years experience in Business Banking field.
• Excellent knowledge of business banking products including FX and Insurance.
• Ability to work under pressure and think creatively.

Responsibilities

• Ensure delivery of financial KPIs and execution of service calls.
• Maintain customer service excellence through proactive engagement.
• Comply with all regulatory requirements and improve customer experience.

Skills

Customer focus

Service orientation

Motivational skills

Ability to think creatively

Results-oriented approach

Education

University graduate

Tools

Business banking products knowledge

Job description

A leading financial institution in the UAE is seeking a Business Banking professional with over 4 years of experience. The role demands excellent customer service skills, an understanding of financial KPIs, and the ability to work under pressure. Responsibilities include maintaining customer satisfaction, ensuring adherence to compliance regulations, and delivering exceptional service standards. The ideal candidate will have a strong understanding of business banking products and a dynamic, results-oriented approach to work.