Senior Automation & AI Manager

Careem Networks FZ LLC; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading technology company in Dubai is looking for a skilled Program Manager to lead AI-driven automation initiatives. The ideal candidate will have over 6 years of experience in machine learning and data analysis, proficiency in Python and SQL, and a strong background in project management. You'll collaborate with various business units to enhance service delivery through data-driven insights and automation tools. Flexible remote work options and comprehensive benefits are provided.

Benefits

Unlimited vacation days

Healthcare benefits

Fitness reimbursements

Qualifications

• 6+ years of experience in machine learning program management.
• Solid understanding of ML algorithms and statistics.
• Experience analyzing data in tech or e-commerce environments.

Responsibilities

• Manage automation solutions and drive analytics for performance improvements.
• Collaborate with teams to implement AI-driven solutions.
• Lead projects ensuring clear communication with stakeholders.

Skills

Python

Machine Learning

Data Analysis

SQL

Data Visualization

Project Management

Education

Bachelor’s or Master’s in Computer Science, Data Science, Statistics, or related field

Tools

Pandas

NumPy

scikit-learn

TensorFlow

Power BI

Tableau

CRM tools

Job description

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the role

Careem’s mission includes simplifying and improving the lives of people across our region — and Care plays a vital role in making that mission real. As part of the Care Analytics, Automation, and Project Management team, you’ll use data and technology to enhance how we serve our customers, captains, and partners. From supporting building automation that reduces effort, to driving analytics that uncover experience gaps, you’ll help shape systems that create impact across the region.

This is a hands‑on role within Care where you’ll program manage automation solutions, deliver data‑driven insights, and manage impactful projects. In this hands‑on position you’ll manage data‑led and AI‑powered initiatives in Care, support automating workflows, optimizing performance, getting in-depth data analytics and managing projects that transform how we serve our users, alongside a talented team that’s driving meaningful change.

What you’ll do

• Program manage the end‑to‑end automation program roadmap for Careem Care: including but not limited to self‑service flows, AI‑driven triage, proactive notifications, and escalation automation
• Partner with business and care leads across verticals (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities.
• Collaborate with Care and org‑wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI‑enabled solutions that enhance care efficiency and quality of delivery
• Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams.
• Support building care strategy across verticals, closely liaising with functional teams
• Lead cross‑functional projects, managing dependencies, timelines, and risks while maintaining strong stakeholder communication.
• Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA)
• Explore and pilot emerging AI/ML technologies (e.g., NLP, conversational AI, RPA) to enhance Careem’s automation capabilities.
• Build clear documentation of systems, workflows, and success metrics to support scalability and transparency.
• Work with real‑world data and translate it into features, signals, and insights
• Improve the way we serve and monitor machine learning models
• Contribute to a strong team culture of learning, iteration, and accountability
• Track performance metrics (contact rate, deflection rate, NPS/CSAT, automation accuracy, FCR) and provide insights and recommendations for continuous improvement
• Translate insights into data‑backed actions in coordination with the respective teams
• Champion a “Care‑First Automation” culture — leveraging technology to elevate the customer experience, not just reduce costs.

What you need

Must‑haves:

• Bachelor’s or Master’s in Computer Science, Data Science, Statistics, or a related technical field
• 6+ years of experience working with machine learning program management, analytics in any form— ideally in tech, e‑commerce, or service excellence organizations.
• Solid Python skills, especially with libraries like pandas, NumPy, and scikit‑learn
• A strong grasp of ML fundamentals like classification, regression, cross‑validation, and evaluation metrics
• Familiarity with at least one ML framework such as TensorFlow, PyTorch, or XGBoost
• Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools.
• Proven track record of translating data insights into business strategy and measurable impact.
• Advanced analytical capability: proficiency in SQL, Excel, Power BI / Tableau, or other BI tools— ability to translate complex data into simple narratives.
• Familiarity with CRM and Care platforms (Zendesk, Salesforce, or equivalent) and workflow automation tools.

Nice‑to‑haves:

• Exposure to deep learning techniques in call center
• Experience working with large datasets using Spark, Hive, and cloud tools
• Familiarity with model deployment and monitoring workflows (Airflow, MLflow, etc.)
• Interest in solving real operational challenges for customers, captains and partners
• A GitHub profile or project portfolio that shows what you’ve built.

What you’ll get

• A chance to work on AI problems, data‑analytics at regional scale that improve lives and drive real business outcomes
• A smart, motivated team that values learning and practical impact
• Flexibility to work remotely, with strong support for collaboration and ownership
• A front‑row seat to how AI is transforming mobility, delivery, and digital services in emerging markets

What we’ll provide you

• Work and learn from great minds by joining a community of colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

As outlined in Careem’s Equal Employment Opportunity policy, we do not discriminate based on any protected group status under any applicable law.

The collection of demographic information is for internal purposes only i.e. equal employment opportunity monitoring as well as diversity initiatives.