Senior Account Executive

Microsoft; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a Customer Outcomes Manager to oversee digital transformation efforts. This role requires over 10 years of relevant experience and a deep understanding of customer needs in various industries within the UAE market. You will be responsible for executing account plans and ensuring customer satisfaction. Join a diverse team committed to excellence and innovation.

Qualifications

• 10+ years of experience in driving digital transformation.
• Experience with hyper-scalers and technology companies.
• Knowledge of the UAE market.

Responsibilities

• Understand customer drivers for digital transformation.
• Develop understanding of customer industries.
• Manage and execute account plans to meet targets.

Skills

Digital transformation expertise

Customer management

Industry knowledge (Transport, Retail, etc.)

Experience with enterprise customers

Education

Bachelor's Degree in Business, Technology, or related field

Job description

Responsibilities

• Customer Outcomes Manager: Understands customer drivers and business outcomes of digital transformation. Initiates conversations with customers on digital transformation for assigned accounts. Ensures line-of-business wins are captured (e.g., testimonials) for referencing sales leadership.
• Pivoting to Industry: Develops an understanding of the customer's industry and the needs of each assigned account. Identifies opportunities to drive optimizations and new digitalization solutions/ideas based on their needs and strategies.
• Executes on Account Plan & Goals: Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met. Coordinates with extended virtual teams and holds self and the team accountable for executing on plans and meeting customer needs. Outlines revenue targets to deliver on account plans. Orchestrates extended team and embraces partners to scale business. Ensures sales consumption and adoption goals are on target.

Qualifications

• Minimum Qualifications: 10+ years experience in an industry (e.g., Transport, Retail, Hospitality, Entertainment), driving digital transformation, or relevant work experience (e.g., consulting, technology). Bachelor's Degree in Business, Technology, or related field AND 10+ years experience in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or relevant work experience.
• Experience with other hyper-scalers/tech companies handling enterprise customers and covering cloud, AI, business applications, and security solutions.
• UAE market knowledge and experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.