Security Control Room Operator

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Security Control Room Operator. You will be responsible for monitoring surveillance systems, responding to security incidents, and ensuring the safety of guests and staff. The ideal candidate will have experience in security operations and be proficient in using CCTV. You will work in a fast-paced environment and need strong communication skills and attention to detail. The position involves rotating shifts, including nights and holidays, offering a unique opportunity to contribute to a high-profile establishment.

Benefits

Comprehensive training programs

Career growth opportunities

Supportive work environment

Qualifications

• Previous experience in security or control room operations is preferred.
• Proficiency in operating CCTV and other security systems is required.
• Strong verbal and written communication skills.

Responsibilities

• Monitor security camera feeds and alarm systems for suspicious activity.
• Respond promptly to incidents including disturbances and theft.
• Maintain accurate logs of all incidents and system malfunctions.

Skills

CCTV operation

Communication skills

Emergency response

Attention to detail

Decision-making

Job description

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a fitness centre and 5 dining options.

Job Description

• Continuously monitor security camera feeds, alarm systems, and other surveillance equipment to detect suspicious activity or security breaches throughout the hotel.
• Respond to security incidents promptly, including disturbances, trespassing, theft, or emergencies. Coordinate with on-site security associates and external authorities when necessary.
• Act as a communication hub for security personnel, management, and emergency services, ensuring the timely and accurate transmission of information during security incidents or emergencies.
• Monitor and control access to restricted areas of the hotel, including staff-only areas, through keycard systems, biometric systems, or manual logging of authorized personnel.
• Be prepared to take immediate action during emergency situations, including evacuations, fire alarms, medical emergencies, or natural disasters. Ensure emergency procedures are followed, and the situation is managed effectively.
• Oversee the functioning of alarm systems and respond to triggered alarms (e.g., fire alarms, intrusion alarms, panic buttons). Ensure the security systems are functioning properly and troubleshoot any malfunctions.
• Maintain accurate logs of all incidents, security breaches, system malfunctions, and any actions taken. Prepare daily reports summarizing security activity and incidents for review by management.
• Provide assistance in ensuring guest and associate safety by reporting any unusual activity or potential threats. Offer guidance and instructions to guests or associates during emergencies.
• Ensure the hotel adheres to all security and safety regulations, including local laws, industry standards, and hotel-specific protocols.
• Assist in training new security control room operators and other hotel associates on security procedures, emergency protocols, and the use of security equipment.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property

Qualifications

• Previous experience in security or control room operations is preferred.
• Proficiency in operating CCTV and other security systems is required.
• Strong verbal and written communication skills, with the ability to coordinate effectively with team members and external agencies.
• Ability to stay alert and active during long shifts and respond quickly to emergencies.
• Strong attention to detail and the ability to notice discrepancies in surveillance footage or reports.
• Ability to make quick decisions and stay calm in high-pressure situations.
• The role may involve working in rotating shifts, including nights, weekends, and holidays.
• The operator will be stationed in a security control room, closely monitoring systems and responding to incidents.

Additional Information

Why Join Us: We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That\'s why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success