Salesforce CRM Business Analyst (Ref: 190825)

Forsyth Barnes; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail solutions company based in the UAE is seeking a Salesforce CRM Business Analyst. The successful candidate will enhance CRM functionalities and work closely with cross-functional teams. A minimum of 4 years of experience in a business analyst role and robust Salesforce implementation skills are required. Competitive salary and development opportunities are offered in a diverse, inclusive work environment.

Benefits

Attractive salary package

Professional advancement opportunities

Comprehensive health benefits

Inclusive working environment

Qualifications

• Proven proficiency in Salesforce CRM functionalities.
• A minimum of 4 years of experience in a Business Analyst role.
• Strong implementation experience with Salesforce.

Responsibilities

• Drive the evaluation and enhancement of Salesforce CRM modules.
• Work collaboratively with cross-functional teams to gather requirements.
• Conduct workshops to capture stakeholder feedback.

Skills

Salesforce CRM proficiency

Business analysis

Retail sector experience

Project delivery

Job description

Overview

This organization is partnering with a leading retail organization based in the GCC, distinguished for its innovative approach and dedication to enhancing customer experiences through robust digital transformations. The organization is committed to fostering an inclusive culture and evolving its offerings to cater to the diverse preferences of its clientele across retail sectors including consumer electronics and apparel.

Position

Salesforce CRM Business Analyst

Responsibilities

• Drive the evaluation and enhancement of Salesforce CRM modules in alignment with the organization’s objectives.
• Work collaboratively with cross-functional teams to gather, document, and analyze business requirements.
• Conduct workshops to capture stakeholder feedback and better understand CRM needs.
• Create comprehensive functional specifications ensuring timely project delivery.
• Assist during the testing phases to confirm that enhancements meet established requirements.
• Remain abreast of the latest Salesforce capabilities to suggest potential improvements.

Requirements

• Proven proficiency in Salesforce CRM functionalities.
• A minimum of 4 years of experience in a Business Analyst role.
• Experience in the retail sector is essential.
• Strong implementation experience with Salesforce is crucial for success in this role.
• Willingness to work on-site a minimum of 4 days each week.

Benefits

• Attractive salary package.
• Opportunities for professional advancement and skill development.
• A diverse and inclusive working environment.
• Comprehensive health and wellness benefits.