Sales Support Coordinator

Chart Industries; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global engineering company is seeking a Sales Support Coordinator based in Dubai. The role involves managing Aftermarket sales, preparing quotes, and engaging with customers to provide essential support. Ideal candidates will have a bachelor's degree and 3–5 years of customer service experience, with proficiency in Microsoft Office and CRM systems. Strong interpersonal skills and the ability to work in a dynamic environment are crucial. Competitive benefits package offered.

Benefits

Attractive salary

Comprehensive benefits package

Fast-paced work environment

Qualifications

• 3–5 years of relevant experience in customer services and inside sales.
• Ability to create strong relationships with customers and team members.
• Familiarity with CAD and shipping Incoterms.

Responsibilities

• Manage Aftermarket sales by coordinating customer enquiries.
• Prepare and submit quotes in CRM as per pricing policy.
• Engage with customers to address commercial and technical inquiries.
• Process customer orders in ERP and coordinate approvals.
• Prepare reports related to AFM opportunities and orders.

Skills

Customer service skills

Interpersonal skills

Proficiency in Microsoft Office

CRM knowledge (Sales Logix/Salesforce)

Understanding of UAE VAT principles

Education

Bachelor’s degree in business management or related field

Tools

Microsoft Business Central ERP

CRM systems

Job description

Ensuring Charts Success

Howden a Chart Industries Company is a global engineering business that focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden’s core focus is on providing quality solutions for air and gas handling and has over a century of experience in doing so.

We invite you to join Howden Middle East in the United Arab Emirates (UAE) as a Sales Support Coordinator based in Dubai. We are seeking an experienced and well‑organized Sales Coordinator to provide essential aftermarket (AFM) support to customers in the Middle East region. The successful candidate shall be responsible for handling AFM enquiries, generating proposals and processing the orders.

What Will You Do

• Effectively manage Aftermarket sales by registering customer enquiries in the system coordinating with various business units/suppliers.
• Prepare quotes in CRM in accordance with the internal pricing policy and submit them to customers via email or portal after obtaining the necessary approvals.
• Engage with customers' business units, sales managers and technical engineering to address both commercial and technical inquiries from the customer.
• Constantly follow‑up on opportunities with customers/agents and update the CRM with accurate information.
• Review customer orders, process them in ERP and issue the orders to the respective manufacturing entities after obtaining the necessary approvals.
• Create and submit advance payment invoices to customers and coordinate with the Finance department.
• Prepare reports related to AFM opportunities and orders by collecting data from CRM and ERP.
• Maintain all data electronically in folders and email directories as per company policy.
• On‑board customers and vendors after obtaining all required supporting documents as per company policy.
• Coordinate with customers and the internal trade compliance team to secure the necessary approvals for conducting business transactions with customers located in monitored countries.
• Provide essential support during SOX and financial audits.

Your Experience Should Be

• Bachelor’s degree in business management, engineering, technical or related field.
• 3–5 years of relevant business background including customer services inside sales preferably from the same industry.
• Ability to create and maintain strong relationships with customers, employees and agents.
• Familiar with UAE VAT principles.
• Knowledge of CAD, letters of credit and shipping Incoterms.
• High moral and ethical standards.
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, Outlook, Access, Power BI, etc.).
• Familiar with Microsoft Business Central ERP and CRM (Sales Logix / Salesforce).
• Strong interpersonal skills, active listener, clear and concise communicator (both oral and written); proven collaboration skills.
• Ability to work in a dynamic environment covering multiple projects/proposals simultaneously and meet deadlines.

Our Benefits Package...

Howden provides a great benefits package in addition to an attractive salary. It also provides the chance to work in an exciting fast‑paced environment for a global engineering company.

Required Experience: