Sales Support Agent

Marcopolo Holidays; Remote; AED 146,000 - 221,000; Full time

Job summary

A leading travel company is seeking an experienced professional for a remote role focused on communicating with clients and ensuring seamless service delivery. The ideal candidate should possess a Bachelor's degree or higher, have strong communication skills, and be comfortable with CRM software. Flexibility in accommodating client schedules is essential, alongside the ability to work collaboratively in a team-oriented environment. This position demands attention to detail and problem-solving skills, all while maintaining professionalism under pressure.

Qualifications

• Must hold a Bachelor's degree or higher.
• Fluency in written and spoken English is preferred.
• Comfort with CRM software and virtual client engagement tools.

Responsibilities

• Communicate with clients in a professional and courteous manner.
• Handle multiple client inquiries simultaneously while maintaining accuracy.
• Collaborate with colleagues to ensure seamless service delivery.
• Contribute positively to a team-oriented environment.

Skills

Excellent communication interpersonal skills

Strong attention to detail

Multitasking ability

Sales and service orientation

Problem-solving skills

Cultural sensitivity

Education

Bachelors degree or higher

Tools

CRM software

Job description

This is a remote position.

Key Responsibilities

• Communicate with clients in a professional and courteous manner.
• Handle multiple client inquiries simultaneously while maintaining accuracy and attention to detail.
• Collaborate with colleagues to ensure seamless service delivery.
• Contribute positively to a team-oriented environment by supporting colleagues and working collaboratively to achieve shared goals.

Requirements

Skills & Expertise

• Bachelors degree or higher.
• Comfort with CRM software and virtual client engagement tools.

Traits & Competencies

• Strong attention to detail and multitasking ability.
• Excellent communication interpersonal and listening skills.
• Flexibility to accommodate client schedules and time zone differences.
• Sales and service orientation with a commitment to learning innovation and adapting to new technologies.
• Problem‑solving skills and resourcefulness in handling unexpected challenges.
• Cultural sensitivity and a respect for diverse backgrounds and preferences.
• Resilience and professionalism under pressure.
• A team player with a collaborative mindset.

Preferred Experience

• Fluency in written and spoken English.