Sales Operations & Support Senior Analyst

Vertiv; United Arab Emirates; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading technology solutions provider in the UAE is seeking a Sales Support professional to enhance their sales process. The role includes managing Oracle Sales Cloud and preparing reports. Candidates should have a strong customer focus, excellent organizational skills, and be highly skilled in Microsoft 360 and Oracle Sales Cloud. The position refers to teamwork and autonomy, ideal for those seeking to grow in a dynamic environment.

Qualifications

• Strong focus on teamwork and support to colleagues.
• Previous experience in client or team coordination roles.
• Excellent organizational and time management capabilities.
• Ability to operate autonomously or collaboratively.

Responsibilities

• Support sales activities and contribute to sales process improvements.
• Manage Oracle Sales Cloud for quotation updates.
• Prepare weekly and monthly sales reports.
• Assist in prequalification and technical submissions.

Skills

Team collaboration

Customer satisfaction focus

Organizational skills

Analytical skills

Proficiency in Microsoft 360

Adaptability

Tools

Oracle Sales Cloud

Configure One (C1)

Job description

Brief Job Description

The position requires you to support the sales activities and contribute to improve the sales process. The main responsibilities of this role are sales support, CRM (OSC) management and sales performance reporting.

As an integral part of the Sales Organization, you will be required to engage with your sales colleagues, Application Engineers, Project managers, Legal and Finance department heads.

Responsibilities and Measurement Criteria with Time investment Needed on Each

(This will describe the overall core responsibilities of the role)

• Daily update on Oracle Sales Cloud (quotation vs. OSC registered details).
• Preparing of Weekly and Monthly Sales report extracted from Oracle Sales Cloud.
• Preparing of draft for PO acknowledgment (complete with Project name, PO ref. numbers, Project values, etc.)
• Assisting in arranging of Prequalification / Technical Submittal (Test Cert., BOQ from Quotation, etc.)
• Assisting in filing job (quotations, test certificates- both soft and hard copies).
• Become fully conversant with products and the Vertiv sales process.
• Continue improvement initiatives on the process.

Order Processing

• Once customer PO is received, collect all information and relevant documentations for the customer's order and your associated quotation.
• Ensure each order is in line with the Vertiv sales order process.

Qualifications

Required / Minimum Qualifications

• Personality oriented towards working in a team setting and supporting your colleagues.
• Previous experience within a client / team co-ordination role.
• Strong focus on customer satisfaction and long-term customer relation building.
• Excellent organizational and time management skills.
• Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook.
• Highly skilled in using Configure One (C1) and Oracle Sales Cloud.
• Solid analytical skills and excel capabilities.
• Self-motivated and capable of operating with various departments and personnel.
• Flexible attitude to activities outside specific job function.
• Ability to operate autonomously or as a team member
• Customer orientated.
• Language Skills : English.