- Sales coordinator - Abu Dhabi (Outsource)

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Abu Dhabi is seeking a Sales Coordinator to streamline workflows and support service delivery in their Retail Banking Division. The ideal candidate will possess advanced MS Office skills, a thorough understanding of banking products, and experience in performance trend analysis. This role involves administrative support, quality audits, and project management, ensuring smooth internal processes and compliance with standards.

Qualifications

• Proven experience in a coordination or administrative support role.
• Thorough knowledge of banking products and services, particularly in retail banking.
• Experience with performance trend analysis and MIS reporting.

Responsibilities

• Provide support across work streams for process alignment.
• Ensure detailed MIS reporting and data maintenance.
• Furnish performance trend analysis dashboards to management.
• Manage administrative activities and follow ups with stakeholders.
• Review and streamline reporting and service delivery standards.
• Conduct quality audits and ensure compliance with service standards.
• Handle assigned projects as required.

Skills

Advanced MS Office skills

Knowledge of ADIB's Retail Banking products & services

Understanding of UAE banking practices and regulations

Service standards knowledge

Process analysis and flow charting skills

BPR & Project Management Skills

Presentation skills

Computer & report writing skills

Management Information skills

Job description

Description

Role: Sales Coordination

Location: Retail Banking Division

Role Purpose: To provide full coordination to managing processes ensuring streamlined workflows and alignment on service delivery administrative and analysis support to the unit in the processing of MIS and enablement functions

Key Accountabilities of the role

• Provide support across work streams within the unit and coordination ensuring consistency and alignment in processes.
• Effective MIS reporting standards ensuring Track and record daily activity reports for ensuring detailed reporting standards and data maintenance.
• Furnish periodic performance trend analysis dashboards to management
• Provide support on all enablement functions and administrative activities to ensure smooth functioning within the unit. Manage all follow ups with internal stakeholders
• Review existing internal processes and provide support in streamline of reporting review service standards service level agreements standard time for processing and conduct service quality health checks and internal quality audits to ensure adherence to required service standards for quality service delivery and compliance to standard operating procedures for operational health. Handling the Quality Assurance Audit Program.
• Handle assigned projects or activities for business as required
• General administrative support for the department in documentation manual and materials.

Specialist Skills / Technical Knowledge Required for this role

• Advanced MS Office skills
• Through knowledge of ADIBs Retail Banking products & services
• Good Knowledge of UAE banking practices regulations & operational risks
• Good knowledge of service standards and service level agreements
• Process analysis and flow charting skills
• BPR & Project Management Skills
• Presentation skills
• Computer & report writing skills
• Management Information skills

Required Experience

IC