Sales Consultant (Luxury Home Furniture)

Al Tayer Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail leader in the Middle East is seeking a Sales Consultant specialized in Home Furniture in Dubai. This role involves delivering exceptional customer service, identifying customer needs, and maintaining high store standards. The ideal candidate will have at least a high school education and 3-4 years of retail experience, focusing on customer satisfaction and understanding of the luxury fashion industry. This position offers the opportunity to work with prestigious brands and develop customer relationships.

Qualifications

• Educated to at least high school level.
• 3-4 years of retail sales or customer service experience.
• Good understanding of the luxury fashion industry.
• Strong customer focus.

Responsibilities

• Welcome customers and demonstrate excellent customer service.
• Identify customer needs and recommend appropriate products.
• Handle cash and provide professional point-of-sale service.
• Manage customer complaints per company policy.
• Maintain product knowledge and cleanliness of the store.

Job description

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

We are looking for an exceptional Sales Consultant (specialised in Home Furniture) who will deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

What You’ll Be Doing

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

About You

• You will be educated to at least high school level and ideally have 3 -4 years retail sales or customer service experience.
• Minimum high school qualification
• 3 to 4 years retail sales or customer service experience
• Good understanding of the luxury fashion industry
• Strong customer focus – prioritizing customer experience above everything else

Additional Information

Sales Consultant • Zabeel Road, Dubai - UAE, Dubai, United Arab Emirates