Sales Associate

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Dubai is seeking a Sales Associate who will provide excellent customer service on the shop floor. The ideal candidate must be fluent in English, with Arabic as a plus. Responsibilities include up-selling and cross-selling to enhance customer experience, handling cash transactions accurately, and maintaining shop standards. This entry-level position requires a high school diploma and proficiency in MS Office. A commitment to achieving customer satisfaction and sales goals is essential.

Qualifications

• Fluency in English is required; Arabic is a plus.
• Proficient in MS Office applications.
• Must have a high school diploma.
• No prior experience required, but zero to one year in a similar role preferred.

Responsibilities

• Greet and assist customers on the shop floor to ensure satisfaction.
• Engage in up-selling and cross-selling to meet sales targets.
• Maintain accurate stock levels and conduct inventory checks.
• Ensure the shop floor is clean, tidy, and well-coordinated.
• Handle customer transactions with efficiency and accuracy.

Skills

Fluency in English

Customer service

Up-selling

Cross-selling

Education

High school degree

Tools

MS Office

Job description

Overview

JOB PURPOSE:

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

RESPONSIBILITIES

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping preventing security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

QAULIFICATIONS:

• Fluency in English, Arabic is a plus.
• Proficiency in MS Office.
• High school degree.
• Zero to one years of experience in a similar role.