Sales Associate

Maison Alaïa; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury fashion boutique is seeking a dedicated professional for client service excellence in Dubai. The role involves reaching monthly sales targets, enhancing client relationships, and maintaining high standards of boutique operations. Ideal candidates should have a background in luxury retail and possess excellent interpersonal skills. You will be responsible for fostering client loyalty and ensuring a superior shopping experience, all while upholding the brand's distinguished image.

Qualifications

• Professional experience from luxury retail.
• Ability to maintain high client treatment standards.
• Strong interpersonal skills and team player.

Responsibilities

• Reach monthly store targets with the team.
• Enhance average basket value through cross-selling.
• Ensure boutique cleanliness and adhere to security rules.

Skills

Luxury retail experience

Excellent client treatment standards

Team player

Interpersonal skills

Multi-tasker

Job description

Key Responsibilities

• Reaching monthly store targets with the team
• Increasing average basket in quantity and value (UPT, VPT)
• Developing cross-selling
• Knowing RTW and Accessories construction and vocabulary

Client Service Excellence

• Bringing to life the ALAÏA customer experience
• Representing with the highest standards and promoting ALAÏA’s name and image inside the Boutique
• Welcoming Client, in the Boutique, over the phone, by e-mail, according to ALAÏA guidance and standards
• Developing the client book and updating the customer database
• Developing Client loyalty through excellent service and Treatment
• Reinforcing clientele relationships with consistent follow up

Boutique Operations and Visual Merchandising

• Taking part actively in team meetings, events, annual inventory counts and all daily operations as required
• Respecting and ensuring the highest standards of the displays in line with the Boutique guidance
• Ensuring a constant Boutique cleanliness and tidiness
• Respecting and applying security rules and mindset

Brand Ambassador

• Maintaining excellent level of product knowledge, understanding products and trends, collections
• Following the ALAÏA Grooming
• Working closely with partners and teams

YOUR PROFILE

• Professional experience gained from luxury retail experience
• Excellent high Client Treatment standards
• Team player with excellent inter-personal skills
• Multi-tasker