Sales and Marketing Coordinator

Marriott Hotels Resorts; Dubai; On-site; AED 20,000 - 30,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a candidate dedicated to guest service and sales. The role involves maximizing revenue through effective sales techniques and processing guest requests efficiently. Applicants should have at least 2 years of related work experience and a high school diploma. This is an opportunity to be part of a dynamic team in a vibrant environment.

Qualifications

• At least 2 years of related work experience.
• No supervisory experience required.
• Ability to lift objects weighing less than or equal to 10 pounds.

Responsibilities

• Contact departments to resolve guest calls or requests.
• Use sales techniques to maximize revenue and maintain guest loyalty.
• Process reservation requests and changes.
• Answer and process guest requests and concerns.

Skills

Guest service

Sales techniques

Effective communication

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Description of the role aligned to Marriott’s guest service and sales objectives.

Responsibilities

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott, including up-selling.
• Determine and give compliments to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Leadership, Standards and Service

• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.

Note: Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.

Required Experience

IC