Sales Administrative Officer

"BD SELECT"; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An international food-service group is looking for a Sales Administrator to provide customer support and manage sales operations for the Middle East region. You will be responsible for order management, customer relationship handling, and sales reporting. The ideal candidate will have 2-3 years of experience in sales coordination within the food industry, proficiency in MS Office, and strong communication skills in English, while Arabic is a plus. This is an office-based position located in Dubai.

Qualifications

• 2–3 years experience in sales coordination or customer service in the food industry.
• Proven exposure to GCC / Middle East markets.
• Excellent English; Arabic is highly desirable.

Responsibilities

• Manage order processing and customer inquiries for key accounts.
• Coordinate with operations for product availability and dispatch.
• Maintain sales trackers and prepare reports for the sales team.

Skills

Sales coordination

Customer service

Attention to detail

Organisational skills

Prioritisation skills

Education

Bachelor's degree in Business Administration

Tools

MS Office

ERP/CRM systems

Power BI

Job description

Company: European food-service group — Middle East operations

Job purpose
Provide day-to-day sales administration and customer support for the Middle East region. Ensure accurate order processing, timely coordination with operations and logistics, and excellent service for key accounts in Iraq, Syria and Jordan while liaising with the European head office.

Key responsibilities

• Order management
  • Receive, validate and confirm purchase orders (POs) from regional customers.
  • Enter orders and create new customer accounts in the company system in coordination with the European head office.
  • Coordinate with operations, warehouse and logistics to confirm product availability, packing lists and dispatch schedules.
  • Communicate price updates, product innovations and other commercial changes to distributors and internal teams.
  • Monitor and report on the commercial budget for the Middle East region.
• Customer relationship & support
  • Act as primary point of contact for assigned customers handle inquiries, provide product information and resolve routine issues.
  • Follow up on quotations, coordinate meetings and ensure timely customer correspondence.
  • Support sales colleagues with key account activities and special requests.
• Sales administration & reporting
  • Maintain accurate sales trackers, customer records and CRM entries.
  • Prepare weekly and monthly sales reports, including turnover by country and performance vs targets.
  • Produce ad-hoc reports and basic data analysis using Excel and ERP/BI tools to support the sales team.

Requirements

• Experience: 2–3 years in sales coordination, sales administration or customer service within the food industry (FMCG, dairy or premium confectionery preferred).
• Regional experience: Proven exposure to GCC / Middle East markets; experience managing customers in Iraq, Syria and Jordan is a plus.
• Technical skills: Proficient in MS Office (advanced Excel); experience with ERP/CRM systems and familiarity with Power BI advantageous.
• Languages: Excellent English; Arabic highly desirable.
• Abilities: Strong attention to detail, organised, good prioritisation skills and ability to work under pressure.
• Education: Bachelors degree in Business Administration, Sales, Supply Chain or related field.

Location & working conditions

• Office-based role at JAFZA, Dubai.
• Regular liaison with regional teams and the European head office