Sales Administration Officer

Midis Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An info tech solutions provider based in Dubai seeks a Sales Administration Officer. This role involves processing purchases, managing orders, and ensuring customer satisfaction. Applicants should have at least 2 years of relevant experience, a Bachelor's degree in Business Administration, and familiarity with Salesforce. The position combines customer service and administrative duties, collaborating with various teams to meet order fulfillment timelines. Competitive benefits are offered.

Qualifications

• Bachelor's degree in Business Administration or related field required.
• Minimum of 2 years relevant experience in order management or processing.
• Experience with Salesforce and intermediate Microsoft Excel skills preferred.

Responsibilities

• Process purchases on a daily basis including order placement and tracking.
• Act as the primary contact for customers, coordinating business operations.
• Work with logistics and sales teams to ensure timely order fulfillment.

Skills

Order management

Customer service

Salesforce

Microsoft Excel

Education

Bachelor's degree in Business Administration

Job description

Job Title

Sales Administration Officer

Job Scope

The Sales Administration Officer is accountable for processing purchases on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts.

Main Duties and Responsibilities

• Receive orders related to software and/or hardware through email or CRM and update customers accordingly
• Price, create an ERP account and input orders into the vendor’s system while updating Salesforce and Traverse
• Upload purchase orders in Salesforce
• Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders
• Act as the primary contact to customers, close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team
• Update customers and internal stakeholders on order backlogs and information
• Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner
• Handle customer complaints in a timely manner and elevate issues when necessary
• Update sales reports as required and manage ad hoc requests as and when necessary

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

• Minimum of 2 years of relevant experience.
• Experience in order management or order processing, with basic accounting knowledge.
• Preferably from the IT industry, or any other industries.
• Experience with Salesforce is an added advantage.
• Proficient in Microsoft Excel (intermediate level).

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