Rider Quality Support

talabat; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery service in the UAE is looking for a professional to conduct rider audits and manage crowd control. This role involves handling de-escalation between riders and customers while supporting vendor relations. The ideal candidate should possess a valid motorbike license, be experienced in delivery or operations, and be able to communicate effectively in English. Shifts will include weekends and outdoor work in various weather conditions. Join us to enhance rider experience and ensure safety compliance.

Qualifications

• Valid motorbike license in the UAE is required.
• Able to speak and understand English; knowledge of Arabic, Hindi, or Urdu is a plus.
• Ready to work shifts and in all weather conditions.

Responsibilities

• Conduct on-ground rider audits to ensure compliance with standards.
• Manage crowd control during peak hours and events.
• Handle de-escalation between riders, vendors, and customers.

Skills

Experience in delivery or operations

Clear communication

Problem-solving

Ability to handle difficult situations

Job description

What’s on Your Plate?

• Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
• Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
• Handle de‑escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
• Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
• Provide real‑time updates on on‑ground issues to relevant internal teams for swift resolution.
• Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
• Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.

What Did We Order?

• Experience working in delivery, operations, or rider checks is a plus.
• Valid motorbike license in the UAE is required.
• Able to speak clearly and deal with people in a polite and professional way.
• Can handle difficult situations calmly and help solve problems on‑ground.
• Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
• Capable of supporting on‑ground operations during peak hours.
• Responsible and careful when doing checks and following company rules.
• Knows basic safety and hygiene rules (good to have, but not a must).
• Ready to work shifts, weekends, and outside in all weather.