Rider Quality Support

Talabat; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery platform in Dubai is seeking a qualified operations officer. Candidates must have a valid motorbike license and experience in delivery or operations. Responsibilities include conducting rider audits, managing crowd control, and resolving on-ground conflicts. Applicants should speak English clearly and handle difficult situations with professionalism. The role may require shift work in diverse weather conditions.

Qualifications

• Experience in delivery or operations is a plus.
• Valid UAE motorbike license required.
• Ability to communicate professionally and politely.

Responsibilities

• Conduct rider audits to ensure compliance with standards.
• Manage crowd control during events and peak hours.
• Handle conflicts between riders, vendors, and customers.

Skills

Problem-solving

Communication

Calm under pressure

Time management

Customer service

Job description

About the opportunity

What’s on Your Plate?

• Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
• Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
• Handle de‑escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
• Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
• Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
• Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
• Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.

What Did We Order?

• Experience working in delivery, operations, or rider checks is a plus.
• Valid motorbike license in the UAE is required.
• Able to speak clearly and deal with people in a polite and professional way.
• Can handle difficult situations calmly and help solve problems on-ground.
• Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
• Capable of supporting on-ground operations during peak hours.
• Responsible and careful when doing checks and following company rules.
• Knows basic safety and hygiene rules (good to have, but not a must).
• Ready to work shifts, weekends, and outside in all weather.

Who we are

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.