Rider Onboarding & Partner Ops Lead

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading delivery service provider based in Dubai is seeking a dynamic operator to manage the onboarding of 3PL-sourced riders. In this full-time role, you will oversee the entire onboarding process, build strong relationships with partners, and utilize data tools to enhance performance. The ideal candidate is strategic and detail-oriented, possessing excellent stakeholder management skills. Passion for compliance and process improvement in a high-growth environment is vital. This position does not offer remote work.

Qualifications

• Ability to manage onboarding lifecycle for 3PL riders
• Proficiency in data storytelling and dashboard creation
• Strong stakeholder management skills
• Passion for compliance in a high-growth environment

Responsibilities

• Manage the onboarding lifecycle for 3PL riders.
• Serve as the primary contact for 3PL partners and build relationships.
• Leverage data tools to track KPIs and derive insights.
• Work with internal teams to streamline onboarding processes.
• Innovate onboarding flows for efficiency and compliance.
• Ensure operations meet legal compliance and quality benchmarks.
• Guide 3PL partners to enhance collaboration.

Skills

Operations management

Data analysis

Stakeholder management

Process improvement

Tools

G-Suite

Tableau

Looker

Job description

A leading delivery service provider based in Dubai is seeking a dynamic operator to manage the onboarding of 3PL-sourced riders. In this full-time role, you will oversee the entire onboarding process, build strong relationships with partners, and utilize data tools to enhance performance. The ideal candidate is strategic and detail-oriented, possessing excellent stakeholder management skills. Passion for compliance and process improvement in a high-growth environment is vital. This position does not offer remote work.