Retail Product Officer

Etihad; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international airline in Abu Dhabi is seeking a Retail Product Officer to support daily operations and financial activities. You will coordinate with various partners and internal teams, manage invoices, and prepare reports and presentations. The ideal candidate has at least 4 years of experience in travel or hospitality, strong organizational skills, and proficiency in Microsoft tools. This role offers a dynamic work environment in the heart of the UAE tourism sector.

Qualifications

• Minimum 4 years of experience in travel, tourism, or hospitality.
• Good understanding of financial processes.
• Strong organizational and coordination skills.
• Proficiency in Microsoft Office tools.

Responsibilities

• Support the Retail Product Manager in daily operational tasks.
• Coordinate with finance teams to manage invoices and reconciliations.
• Assist in tracking product performance and pricing updates.
• Prepare reports and presentations for internal meetings.
• Support implementation of marketing campaigns.

Skills

Organizational skills

Financial processes understanding

Communication skills

Attention to detail

Multitasking ability

Education

Bachelor’s degree in business, Engineering, Economics, or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

Job description

Synopsis

At Etihad, we are reimagining how travelers discover, design, and book their perfect getaway. Our Retail Function is driving a new era of travel experiences — one powered by AI, data, and intelligent technology rather than traditional selling and product design. Here, innovation meets inspiration. You will be part of a team that uses insights, creativity, and smart solutions to craft personalized journeys that connect customers to the world in more meaningful ways. If you are passionate about travel and thrive at the intersection of technology and experience design, join us and help redefine the future of holidays with Etihad.

The Retail Product Officer supports the day-to-day operations of our Retail function, assisting in product, commercial, and financial activities. The role works closely with the Retail Product Manager to ensure smooth coordination with hotel partners, suppliers, and internal stakeholders. This includes managing invoices and reconciliations, supporting financial tracking, preparing presentations and performance reports, and assisting in the execution of marketing and product initiatives.

Accountabilities

• Support the Retail Product Manager in daily operational and administrative tasks related to the retail business.
• Coordinate with hotel partners, aggregators, and internal finance teams to manage invoices, payment reconciliations, and supplier queries.
• Assist in tracking product performance, pricing updates, and commercial offers across markets.
• Prepare reports, presentations, and dashboards (PowerPoint, Excel, Power BI) for internal meetings and leadership reviews.
• Maintain and update supplier and product data to ensure accuracy across systems and communication channels.
• Support the implementation of marketing campaigns and product launches in collaboration with Digital and Marketing teams.
• Monitor product performance metrics, customer feedback, and operational issues, flagging any risks or anomalies.
• Assist with contract documentation, rate loading, and administrative follow-up with suppliers.
• Ensure compliance with Etihad Holidays procedures, procurement policies, and financial controls.
• Provide general support to the retail team in cross-functional coordination, planning, and day-to-day execution.

Education & Experience

• Minimum 4 years of experience in travel, tourism, or hospitality, preferably in product, operations, or finance support roles.
• Good understanding of basic financial processes such as invoicing, reconciliation, and supplier management.
• Strong organizational and coordination skills, with attention to detail and accuracy.
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint; experience with Power BI is a plus.
• Good communication and interpersonal skills to liaise with internal teams and external partners.
• Ability to multitask and work effectively in a fast-paced, cross-functional environment.
• Bachelor’s degree in business, Engineering, Economics, or a related field

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.