Retail Operations Manager

KARAMM HOLDING; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A retail management group is seeking a Retail Operations Manager for its outlets in Abu Dhabi. This full-time role includes overseeing daily operations, managing a team of over 30 employees, and optimizing store performance while maintaining high customer service standards. The ideal candidate will have over 5 years of experience in retail management and strong analytical and leadership skills. A Bachelor’s degree in a relevant field is preferred. Attractive salary based on experience is offered.

Qualifications

• 5+ years of proven experience in retail management.
• Ability to manage a team of 30+ employees.
• Experience in multi-store retail management is advantageous.

Responsibilities

• Oversee day-to-day operations of various retail outlets.
• Ensure smooth and efficient processes.
• Optimize performance and uphold customer service standards.

Skills

Retail Operations

Analytical Skills

Store Management

Customer Service

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in Business Administration, Retail Management, or related field

Job description

Company Description

Karamm Holding, led by Mr. Khalid Seddiq Al Mutawaa, is a renowned group of companies headquartered in the United Arab Emirates. Spanning a variety of industries, the group brings innovation, culture, and entrepreneurship together to build sustainable businesses that inspire growth and serve the community. With a diverse portfolio that includes entities such as EMAG Group Shops, Agri Makina, Etihad Modern Art Gallery, and Jungo Technology, Karamm Holding is committed to driving cultural, social, and economic progress. Guided by its vision of creativity and integrity, the group is dedicated to empowering innovation, nurturing talent, and delivering excellence while maintaining a strong commitment to sustainability.

Role Description

This full-time on-site role, located in Abu Dhabi, requires a Retail Operations Manager to oversee the day-to-day operations of various retail outlets. The responsibilities include managing store operations, ensuring smooth and efficient processes, optimizing performance, and upholding customer service standards. The Retail Operations Manager will supervise the team, enforce compliance with company policies, and work towards achieving performance and sales targets while maintaining a high standard of customer satisfaction and operational excellence.

Qualifications

• Demonstrated expertise in Retail Operations and Operations Management
• Strong proficiency in Analytical Skills to assess performance metrics and create actionable strategies
• Hands-on experience in Store Management and successfully leading retail teams
• Proven ability to deliver excellent Customer Service and ensure customer satisfactionStrong leadership, communication, and problem-solving skills
• Ability to work on-site in Abu Dhabi
• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred)
• Experience in multi-store retail management is advantageous

Requirements

• Preferably Arabic nationality
• 5+ years of proven experience in retail management
• Strong leadership skills and the ability to manage a team of 30+ employees
• Excellent communication, problem-solving, and customer service skills
• Ability to oversee daily operations, stock control, visual merchandising, and staff performance

Offer

Monthly salary: Attractive Salary based on experience

Contact

📩 Interested candidates can apply by sending their CV to:

[e-mail]