Retail Customer Experience Specialist

Robinson & Co (Singapore) Pte Ltd; Abu Dhabi Emirate; On-site; AED 25,000 - 60,000; Full time

Job summary

A diversified regional business in Al Ain is seeking a Shopping Experience Assistant to oversee customer interactions, manage cash transactions, and ensure children’s safety in Smaland. The ideal candidate has a High School diploma and at least 2 years of customer service experience, with excellent communication skills. Fluency in English and proficiency in Arabic are preferred. This role offers opportunities to contribute to a professional and customer-focused environment.

Qualifications

• Minimum of 2 years experience in a similar customer service role.
• Strong interpersonal and communication skills.

Responsibilities

• Oversee the Info desk and ensure customers receive professional support.
• Handle routine customer complaints promptly.
• Ensure children's safety in Smaland.
• Prepare daily/weekly/monthly transaction reports.

Skills

Excellent communication and interpersonal skills

Proactive customer service mindset

Problem‑solving capabilities

Fluency in English

Proficiency in Arabic

Education

High School diploma

Job description

A diversified regional business in Al Ain is seeking a Shopping Experience Assistant to oversee customer interactions, manage cash transactions, and ensure children’s safety in Smaland. The ideal candidate has a High School diploma and at least 2 years of customer service experience, with excellent communication skills. Fluency in English and proficiency in Arabic are preferred. This role offers opportunities to contribute to a professional and customer-focused environment.