Restaurants Supervisor

IHG; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking a Restaurants Supervisor – Food & Beverage. In this role, you will be responsible for managing the operations of the food and beverage outlet, ensuring exceptional guest service, team motivation, and adherence to standards. The ideal candidate will have a degree in Hospitality Management or related field, along with relevant experience in the hospitality industry. Join a dynamic team that values True Hospitality and supports career growth.

Benefits

Employee room discounts

Career development opportunities

Great work culture

Qualifications

• 2-5 years of experience in hotel or restaurant Food & Beverage operations.
• Prior supervisory experience is an advantage.
• Excellent command of the English language.

Responsibilities

• Support efficient operation by ensuring exceptional guest service.
• Manage outlet operations and compliance with standards.
• Motivate and lead team members for quality service.

Skills

Guest service

Team management

Inventory management

Education

Degree or Diploma in Hospitality Management or related field

Tools

Hotel POS systems

Job description

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host

We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

The Restaurants Supervisor – Food & Beverage supports the efficient operation of hotel F&B outlets by ensuring exceptional guest service, effective team management, and achievement of financial and operational targets in line with voco Hotel standards.

• Effectively manage the outlet to ensure smooth day-to-day operations in line with approved standards and procedures.
• Oversee the implementation and compliance of all departmental standards as outlined in the Standards & Procedures Manual.
• Ensure strict adherence to outlet opening and closing procedures.
• Ensure compliance with established billing, cash handling, and payment procedures.
• Conduct effective shift briefings to ensure team awareness of VIP guests, special occasions, daily promotions, and upselling priorities.
• Maintain a visible presence on the floor, personally welcoming and farewelling guests to enhance guest satisfaction.
• Motivate, engage, and lead team members to consistently deliver optimum service across all shifts.
• Take a hands‑on leadership approach in all operational aspects of the outlet.
• Ensure achievement of monthly budgeted and forecasted food and beverage revenues, costs, and expense targets.
• Strictly adhere to the approved operating budget and implement effective cost control measures.
• Participate in the preparation of the Annual Operating Budget, including projected revenues, expenses, operating equipment, and FF&E requirements, in alignment with the Annual Business Plan.
• Manage the outlet as a standalone profit center, assuming accountability for revenue generation and cost management
• Ensure the outlet is managed efficiently and consistently in accordance with the established concept and brand positioning.
• Ensure all Standard Operating Procedures (SOPs) and service standards are consistently implemented to achieve the service levels outlined in the Departmental Operations Manual.
• Ensure proper handling and management of table reservations to maximize seating efficiency and outlet turnover.
• Ensure guest history and preference data are accurately maintained and updated.
• Assign duties and responsibilities to team members and regularly monitor performance to ensure standards are met.
• Provide ongoing guidance, feedback, and coaching to support team development and service excellence.
• Establish, monitor, and strictly adhere to approved par stock levels for all operating equipment and supplies.
• Ensure the outlet is fully equipped at all times to support operational requirements.
• Conduct monthly inventory checks for all operating equipment and supplies.
• Control the requisitioning, storage, and appropriate usage of all operating equipment and supplies to minimize loss and damage.

General Responsibilities

• Understand and strictly adhere to the Rules & Regulations established in the Employees’ Code of Ethics and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
• Promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• Generally, promote and ensure good inter‑departmental relations.
• Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.
• Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

What we need from you

Degree or Diploma in Hospitality Management or a related field (preferred) 2–5 years of experience in hotel or restaurant Food & Beverage operations. Prior supervisory experience is an advantage. Familiarity with hotel POS systems and inventory management. Excellent command of the English language. Strong knowledge of food and beverages. Passion for delivering high-quality guest service. Willingness to work during peak hours, including evenings, weekends, and public holidays.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Info

• Job Identification 157904
• Job Category Hotel‑Food and Beverage
• Posting Date 01/21/2026, 06:35 AM
• Apply Before 06/30/2026, 12:00 PM
• Job Schedule Full time
• Locations Plot 49, Sheikh Zayed Road, Dubai, 9940, AE