Resource Management Product Specialist

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global air services provider is seeking a Resource Management Product Specialist in Dubai. This role involves managing product roadmaps, ensuring alignment with business needs, and optimizing systems. Key qualifications include a degree in relevant fields and 5+ years of airport operations experience. You will collaborate with teams, monitor metrics, and provide expert guidance to ensure efficient operations. Attractive tax-free salary and travel benefits are offered.

Benefits

Attractive tax-free salary

Travel benefits including discounts on flights and hotel stays

Qualifications

• 5+ years of experience in airport operations or ground-handling.
• Strong understanding of Airline processes and regulatory requirements.
• Knowledge of Airport Safety and Security.

Responsibilities

• Define business scope, manage capacity, refine backlog, and coordinate testing.
• Collaborate on technical requirements and lead feature sign-off.
• Monitor system metrics, usage patterns, and generate performance reports.

Skills

Problem solving

Planning and organizing

Interpersonal skills

Service excellence

Change management

Education

Degree or Honours in relevant field (Commerce, Business or IT)

Job description

Overview

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you\'re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

Role

Resource Management Product Specialist, you will ensure strategic alignment of product capabilities with business needs through management of the product roadmap. You will support the development, testing, and optimisation of dnata systems by applying domain expertise, translating operational needs into technical requirements, configuring systems, and ensuring solutions are robust, compliant, and strategically aligned with dnata’s long-term objectives. This role is based full-time in our office in Dubai.

Responsibilities

• Be accountable for defining business scope, securing sign-off, managing capacity, refining backlog, and coordinating stream-level testing including UAT case approval.
• Collaborate on technical requirements and lead feature sign-off to ensure alignment with product goals.
• Monitor system metrics, usage patterns, and infrastructure tasks (health checks, patching, configuration updates) to generate performance reports, identify anomalies, and recommend improvements that enhance reliability, compliance, and user experience.
• Support system enhancements through testing, documentation, and vendor coordination. Ensure compliant feature delivery and tracks stream progress including scope changes, risks, testing status, training readiness and go-live planning.
• Lead change management and training initiatives for delivered features, contribute to risk assessments and contingency planning to ensure smooth adoption and minimal disruption to baggage operations.
• Provide expert guidance to Business Solutions Product Officers and Supervisors, leveraging domain knowledge to drive team excellence; act as SME, coaching stream-level SMEs to deliver high-value outcomes.
• Support Program Manager in compiling program-level reports, governance materials, and steering board content to ensure effective oversight and alignment.

Qualifications

• Degree or Honours in relevant field including Commerce, Business or IT.
• Minimum 5+ years of experience in airport operations, or ground-handling, ideally with a major airline or aviation provider.
• Strong understanding of Airline processes and regulatory requirements.
• Demonstrated ability at problem solving with good planning and organising skills.
• Knowledge of Airport Safety and Security.
• Effective interpersonal skills and demonstrate a passion for service excellence, results, change management.

You will have an edge

• Aviation, airport, or ground handling experience with compliance knowledge.
• Experience in designing and enhancing scalable Resource Management processes, Target Operating Models (TOMs), and process blueprints.
• Driven innovation through AI/ML, automation, and cloud-ready solutions.
• Strong analytical and stakeholder management skills.

Recruitment Process and Timeline

dnata part of Emirates Group is an international organisation with employees from over 170 nationalities. We encourage applications from across the globe. Your application journey begins by applying via our Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role you will then be invited to complete a HireVue video interview to share more about your experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website — www.emirates.com/careers