Residences Concierge Intern

Tribute; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality firm in Dubai is looking for a customer service representative to ensure residence owners and guests receive exceptional service. Responsibilities include responding to requests, providing information about amenities, and maintaining safety protocols. Ideal candidates will have a high school diploma and possess excellent communication skills. This role focuses on uplifting the guest experience while ensuring the highest levels of hospitality.

Qualifications

• Ability to maintain high levels of hospitality and service.
• Clear communication skills and professional demeanor.
• Physical capability to lift and move objects up to 10 pounds.

Responsibilities

• Respond to guests' requests and personal instructions.
• Provide information about property and local amenities.
• Ensure compliance with safety and security standards.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Serve Residence owners and their guests by responding to personal instructions, requests, and arrangements. Uphold the highest levels of hospitality, safety, and security to our Residence owners and their guests. Accommodate Residence owners and their guests by furnishing information about the property and the surrounding area amenities, including venues on the campus, events, activities, hotel restaurant outlets, as well as local restaurants. Answer, record and process all Residence owners’ calls, messages, requests, questions or concerns, and contact appropriate department (e.g. Engineering, Housekeeping) as necessary. Review shift pass‑ons or daily memo books and register pertinent information in system (e.g., BuildingLink). Maintain Residences Rules and Regulations of Residence owners and their guests, including Residence owners’ unit information, authorizations, system updates, as well as taking ownership and accountability of all on‑site vendor interactions, authorizations and insurance requirements. Welcome, acknowledge and thank Residence owners with genuine appreciation and provide a fond farewell. Ensure uniform, nametags, and personal appearance are clean, professional, and in compliance with company standards. Anticipate and address Residence owners’ service needs, assist individuals with disabilities, accommodate Residence owners’ and their guests’ requests while focusing on safety and security at all times. Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones within 3 rings using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other departments. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Execute other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None
• Supervisory Experience: No supervisory experience.
• License or Certification: None

EEO STATEMENT

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.