Reservations & Revenue Lead: Dining Experience

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking an Assistant Restaurant Reservations Manager to oversee the reservations process and ensure smooth guest booking experiences. The role demands a service-focused personality with strong interpersonal and communication skills, along with previous experience in a similar role. Responsibilities include monitoring occupancy, optimizing seating, and identifying upselling opportunities. If you have a passion for service and a knack for efficiency, this might be the role for you.

Qualifications

• Previous experience in a similar role for a busy venue in UAE is highly desired.
• Passion for service and guest satisfaction.
• Ability to analyze booking data to identify opportunities for improvement.

Responsibilities

• Oversee daily operations of the reservations desk.
• Maintain and update reservation systems accurately.
• Monitor table occupancy and optimize seating to maximize revenue.
• Identify upselling opportunities.
• Provide prompt courteous responses to guest inquiries.
• Monitor online reservations and integrate digital campaigns.

Skills

Service focused personality

Strong interpersonal skills

Communication skills

Experience with Eat App or Seven Rooms

Exposure to Social Media Platforms

Job description

A leading hospitality company in Dubai is seeking an Assistant Restaurant Reservations Manager to oversee the reservations process and ensure smooth guest booking experiences. The role demands a service-focused personality with strong interpersonal and communication skills, along with previous experience in a similar role. Responsibilities include monitoring occupancy, optimizing seating, and identifying upselling opportunities. If you have a passion for service and a knack for efficiency, this might be the role for you.