Reservations Officer

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Officer to be the first point of contact for guests. You will be responsible for providing exceptional customer service, facilitating room bookings, and maximizing revenue through up-selling. Ideal candidates will possess at least one year of relevant experience in a hotel setting and have strong interpersonal and problem-solving abilities. Fluency in English is essential, and familiarity with Opera is a plus. Join us for an exciting opportunity to elevate guest experiences!

Qualifications

• At least 1 year of experience in a hotel.
• Ability to thrive in a fast-paced environment.
• Strong team collaboration skills.

Responsibilities

• Provide exceptional guest service.
• Maximize revenue through up-selling.
• Handle room reservation requests accurately.

Skills

Customer service

Fluency in English

Interpersonal skills

Problem solving

Tools

Opera

Job description

Company Description

Sofitel Dubai Downtown

French luxury and local cuisine in the world's most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air‑conditioned rooms and free private parking. The rooms come with a flat‑screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5‑star Dubai hotel combines French elegance and contemporary sophistication. It's 31 floors ofartfully designedroomsandsuitesin addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Reservations Officer

You are the beginning of an exceptional guest experience. As a Reservations Officer, you will make our guests feel welcome and reflect the exceptional experience they have when they arrive!

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up‑selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

• With at least 1 year relevant and similar work experience in a hotel
• Ability to work well under pressure in a fast paced environment
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus
• Ability to work cohesively and collectively as part of a team.