Reservations Agent: Elevate Guest Experience & Revenue

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking a dynamic Reservations Agent. In this role, you will manage individual and group reservations while ensuring exceptional service throughout the booking process. Your responsibilities include handling inquiries via phone and email, upselling hotel services, and collaborating with various departments to create memorable guest experiences. This position offers a highly competitive salary and benefits in a vibrant work environment.

Benefits

Competitive salary

Career development opportunities

Employee benefits package

Qualifications

• Strong communication skills to connect with guests positively.
• Ability to manage reservations with accuracy and professionalism.
• Experience in the hospitality industry is a plus.

Responsibilities

• Manage FIT and group reservations with attention to detail.
• Provide exceptional service throughout the booking process.
• Collaborate with various departments to enhance guest experience.

Skills

Proactive communication

Time management

Attention to detail

Upselling skills

Job description

A leading hotel group in Abu Dhabi is seeking a dynamic Reservations Agent. In this role, you will manage individual and group reservations while ensuring exceptional service throughout the booking process. Your responsibilities include handling inquiries via phone and email, upselling hotel services, and collaborating with various departments to create memorable guest experiences. This position offers a highly competitive salary and benefits in a vibrant work environment.