Reservations Agent

21c Museum Hotels; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Agent to manage inquiries, provide exemplary guest service, and maximize revenue opportunities. The ideal candidate has at least 1 year of hotel experience and is proficient with OPERA. This role offers a chance to grow within a leading hospitality brand and be part of a vibrant team.

Qualifications

• Minimum 1 year experience as a Reservations Agent for a hotel.
• Strong interpersonal and communication skills with a passion for service.

Responsibilities

• Handle all incoming reservations enquiries in a timely manner.
• Provide passionate and friendly service to guests.
• Act as an Accor ambassador to enhance image and reputation.
• Lead by example in attending to guest requests.

Skills

Interpersonal skills

Communication skills

Attention to detail

Tools

OPERA

Job description

Overview

Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in Business Bay district in close proximity to the Burj Khalifa, Dubai Mall and the Dubai Downtown area with stunning views of the Dubai Skyline and Dubai Water Canal.

Your day to day will include:

Responsibilities

• Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
• Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests

Qualifications

• Should have min. 1 year experience as Reservations Agent for a Hotel.
• Should be well versed with OPERA and other related system
• Strong interpersonal and communication skills with a passion for service

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit the following URL: https://careers.accor.com/

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