Reservations Agent

Holiday Inn; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a Reservations Agent to handle guest room reservations and provide excellent customer service. The ideal candidate should be fluent in Arabic, have experience in hospitality, and possess strong communication and organizational skills. Responsibilities include processing reservations, answering inquiries, and collaborating with various departments to enhance guest satisfaction.

Qualifications

• Hotel or hospitality experience preferred.
• Proficiency in reservation systems and Microsoft Office.
• Excellent communication and organizational skills with strong attention to detail.

Responsibilities

• Process and confirm guest room reservations across various channels.
• Handle guest inquiries and provide information about services.
• Maintain and update reservation records and guest files.
• Collaborate with other departments to enhance guest satisfaction.
• Deliver exceptional customer service and anticipate guest needs.

Skills

Arabic speaking

Excellent communication skills

Strong organizational skills

Customer service orientation

Education

Diploma in Hospitality Management

Tools

Reservation systems

Microsoft Office

Job description

Overview

The Reservations Agent handles guest room reservations, responds to inquiries, maintains records, and provides high levels of customer service in a hospitality environment. The role emphasizes accuracy, communication, and up-selling to maximize occupancy and revenue.

Responsibilities

• Process and confirm guest room reservations across various channels, ensuring accuracy and timely communication.
• Handle guest inquiries, provide information about room types, services, and upsell opportunities to maximize revenue and occupancy.
• Maintain and update reservation records and guest files with attention to detail and data accuracy.
• Collaborate with front office, sales, and other departments to enhance guest satisfaction and optimize occupancy rates.
• Utilize reservation software and MS Office to manage bookings and maintain data integrity.
• Deliver exceptional customer service, anticipate guest needs, and provide personalized assistance as needed.
• Support revenue management strategies through up-selling techniques and accurate inventory management.

Qualifications

• Arabic speaking is required.
• Hotel or hospitality experience preferred.
• Excellent communication and organizational skills with strong attention to detail.
• Proficiency in reservation systems and Microsoft Office.
• Diploma in Hospitality Management or equivalent qualification is desirable.