Reservation Supervisor

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is looking for a Reservations Manager to lead their team in delivering exceptional service. Responsibilities include overseeing daily operations, enhancing team skills through training, and generating performance reports. The ideal candidate will possess strong communication skills and a proven record of customer service excellence. A solid understanding of hotel booking systems is required. Join a high-performing team in a vibrant location.

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to maintaining high standards.

Responsibilities

• Lead and motivate the team to ensure exceptional customer service.
• Oversee the day-to-day operations of the reservations department.
• Conduct training sessions for reservation agents.
• Interact with guests to assist with reservation inquiries.
• Generate and analyse reservation reports.

Skills

Customer service

Communication skills

Detail-oriented

Team leadership

Tools

Opera

Job description

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail and possess excellent communication skills we invite you to apply for this exciting opportunity.

Responsibilities:

Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.

Oversee the daytoday operations of the reservations department including managing room availability rates and special requests.

Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.

Interact with guests to assist with reservation inquiries provide information about the hotels offerings and resolve any issues or concerns promptly.

Work closely with other departments such as Front Office and Sales to optimise room inventory maximise revenue and enhance the overall guest experience.

Generate and analyse reservation reports to identify trends monitor performance and implement strategies for improvement.

Qualifications :

Technical knowledge of hotel booking systems including Opera.

Excellent communication and interpersonal skills.

A high standard of personal presentation with confident professional and welcoming personality.

Proven track record of delivering exceptional customer service.

Attention to detail and a commitment to maintaining high standards.

Remote Work

No

Employment Type

Fulltime