Reservation Agent / Admin

Hashtag Holiday Home; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Dubai is seeking a Guest Relations Specialist to enhance guest experiences. Responsibilities include managing inquiries, reservations, and guest communications across multiple platforms such as Airbnb and Booking.com. The ideal candidate will have a background in hospitality and strong negotiation skills, contributing to a positive and professional environment. Competitive salary and growth opportunities are offered.

Benefits

Competitive salary package

Growth opportunities

Training and support

Qualifications

• Previous experience in hospitality, guest relations, or customer service is preferred.
• Familiarity with Airbnb and Booking.com platforms is a must.
• Strong written and verbal communication skills in English.

Responsibilities

• Respond promptly and professionally to guest inquiries.
• Manage reservations and modifications on booking platforms.
• Monitor and resolve guest concerns efficiently.

Skills

Customer service

Negotiation skills

Communication in English

Organization

Multitasking

Tools

MS Office

Airbnb

Booking.com

Job description

Key Responsibilities

• Respond promptly and professionally to guest inquiries via phone, email, WhatsApp, Airbnb, Booking.com, and other booking platforms.
• Provide accurate information and ensure all communication is consistent, professional, and guest-focused.
• Negotiate the best possible deals with guests while maintaining profitability and customer satisfaction.
• Manage reservations, cancellations, and modifications on booking platforms.
• Perform basic administrative tasks such as data entry, filing, and updating internal records.
• Assist in coordinating guest check-ins and check-outs when required.
• Monitor and resolve guest concerns, ensuring timely solutions.
• Support the operations team with day-to-day administrative duties.

Requirements

• Previous experience in hospitality, guest relations, or customer service is preferred.
• Familiarity with Airbnb and Booking.com platforms is a must.
• Strong written and verbal communication skills in English (additional languages are a plus).
• Good negotiation skills and ability to handle customer objections effectively.
• Proficient in using a laptop, MS Office, and online tools.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Positive attitude, problem-solving mindset, and team-player approach.

What We Offer

• Competitive salary package.
• Growth opportunities within the company.
• Training and support in the hospitality and property management sector.
• A dynamic and friendly work environment.