Reservation Agent

IBIS STYLES; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a dedicated Reservation Agent to provide exceptional customer service. This role involves handling calls and online reservations, providing details about room types, and upselling services. The ideal candidate will have previous hotel experience, excellent communication skills, and proficiency in hotel management software. Candidates must be flexible in working various shifts, including weekends and holidays. The hotel covers visa costs and flights for selected candidates.

Benefits

Visa costs covered

Flight costs covered for selected candidates

Qualifications

• Previous experience in a hotel is required.
• Fluency in English is essential; additional languages are a plus.
• Must multitask effectively in a fast-paced environment.

Responsibilities

• Handle incoming calls, emails, and online reservations efficiently.
• Provide detailed information about room types and amenities.
• Upsell room categories and additional services to maximize revenue.
• Process reservations accurately and maintain guest preferences.
• Collaborate with other departments to resolve guest issues.

Skills

Customer-focused mindset

Excellent communication skills

Strong interpersonal and problem-solving abilities

Detail-oriented

Flexibility to work various shifts

Tools

Opera hotel management software

Microsoft Office suite

Job description

Job Description

We are seeking a dedicated and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. Your role is crucial in creating positive first impressions and setting the stage for memorable stays at our property.

• Handle incoming calls, emails, and online reservations efficiently and professionally
• Provide detailed information about room types, rates, packages, and property amenities
• Upsell room categories and additional services to maximize revenue
• Process reservations accurately, ensuring all guest preferences and special requests are recorded
• Collaborate with other departments to address guest inquiries and resolve issues promptly
• Maintain up-to-date knowledge of promotions, events, and local attractions
• Generate and distribute daily reports on reservation activities
• Assist with group bookings and coordinate with the sales team when necessary
• Ensure compliance with company policies and procedures
• Contribute to a positive work environment by maintaining a friendly and helpful attitude

Qualifications

• Previous Experience in a hotel
• Proficiency in hotel management software, preferably Opera
• Strong interpersonal and problem-solving abilities
• Excellent communication skills, with fluency in English (additional languages are a plus)
• Demonstrated ability to work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic computer skills, including proficiency in Microsoft Office suite
• Knowledge of hospitality industry standards and best practices
• Ability to multitask and prioritize effectively
• Customer-focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts, including weekends and holidays
• Team player with a collaborative approach to work

Additional Information

Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.