Reservation Agent

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a full-time Reservation Agent in Dubai. You will handle guest reservations, provide excellent customer service, and optimize revenue through recommendations. Candidates should have strong communication skills, attention to detail, and some experience in hospitality is preferred. This role offers opportunities for career development and employee benefits including discounts globally.

Benefits

Employee benefit card for discounted rates

Learning programs

Opportunities for career development

Corporate social responsibility activities

Qualifications

• Experience in hospitality or customer service roles preferred.
• Ability to handle challenging situations professionally.
• Additional language skills are a plus.

Responsibilities

• Deliver professional customer service to guests.
• Manage incoming calls, emails, and online reservation requests.
• Optimize revenue by recommending additional services.
• Ensure accurate processing of reservations.
• Coordinate with departments to fulfill guest requests.
• Maintain knowledge of promotions and rate availability.
• Address guest inquiries and complaints promptly.

Skills

Exceptional customer service skills

Excellent verbal and written communication

Strong attention to detail

Proficiency in reservation systems

Multi-tasking ability

Flexibility to work various shifts

Experience in hospitality

Knowledge of hospitality trends

Calm under pressure

Team player

Fluency in English

Job description

We are seeking a Reservation Agent to join our team in Dubai United Arab Emirates. The successful candidate will serve as the primary point of contact for guests ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls emails and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property facilities and accommodate special requests
• Ensure accurate processing of reservations including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions rates and availability to provide precise information
• Demonstrate thorough understanding of the propertys policies procedures and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

Qualifications

• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexibility to work various shifts including evenings weekends and holidays
• Experience in hospitality or customer service roles (preferred)
• Knowledge of the hospitality industry and current trends (preferred)
• Ability to remain calm under pressure and handle challenging situations professionally
• Team player with a positive attitude and willingness to learn
• Fluency in English; additional language skills are a plus

Additional Information

What is in it for you

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21

Remote Work

No

Employment Type

Full-time