Reservation Agent

NH Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Reservations Officer to support the Reservation Manager and ensure high accuracy in guest reservations. This role involves managing inventory, driving revenue opportunities, and enhancing guest satisfaction by leveraging hotel operations technology and market knowledge.

Qualifications

• Familiar with technology used in hotel operations and distribution channels.
• Understanding of local market dynamics, competitors, and events.

Responsibilities

• Support the Reservation Manager in team performance.
• Ensure adherence to standard operating procedures.
• Assist in managing inventory for guest reservations.

Skills

Knowledge of hotel operations technology

Understanding of regional market dynamics

Job description

Job Description

As Reservations Officer you will directly support the Reservation Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Front Office Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

• Familiar with the hotel operations available technology and all distribution channels.


• Understand the dynamics of regional & local market, local competitors and events of the destination.