Reservation Agent

IIQAF; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading travel company in Dubai seeks a Reservation Agent to handle bookings and client inquiries. The ideal candidate should have experience in travel consultancy and be proficient in GDS systems like Amadeus or Sabre. Responsibilities include managing reservations for flights and hotels, assisting with changes, and providing travel guidance. The role offers a competitive salary and opportunities for career growth in a supportive environment.

Benefits

Competitive salary

Career growth opportunities

Supportive team environment

Qualifications

• Proven experience in a related role.
• Knowledgeable in using GDS systems for reservations.
• Excellent customer service and communication skills.

Responsibilities

• Manage flight, hotel, and tour package reservations.
• Assist clients with booking changes and cancellations.
• Guide customers on travel packages and requirements.

Skills

Reservation Agent experience

Knowledge of GDS systems (Amadeus, Sabre, Galileo)

Strong communication skills

Customer service skills

Attention to detail

Sales-oriented mindset

Familiarity with UAE regulations

Tools

GDS systems (Amadeus, Sabre, Galileo)

Job description

Location: Dubai, UAE
Industry: Travel
Job Type: Full-Time
Salary: AED 6,500 – AED 7,500 per month

Job Overview

IIQAF Group is seeking a professional and detail-oriented Reservation Agent to manage bookings, reservations, and client inquiries for our travel and tourism operations in Dubai. The ideal candidate will provide exceptional customer service while efficiently handling flight tickets, hotel bookings, tour packages, and travel itineraries.

This role is ideal for candidates looking for Reservation Agent jobs in Dubai, Travel Consultant UAE, Ticketing and Booking Agent, or Tourism Reservation roles.

Key Responsibilities

• Handle flight, hotel, and tour package reservations accurately
• Assist clients with booking changes, cancellations, and refunds
• Provide expert guidance on travel packages, visa requirements, and destinations
• Maintain accurate reservation records and documentation
• Use GDS systems (Amadeus, Sabre, Galileo) for ticketing and reservations
• Respond to customer inquiries via phone, email, and chat professionally
• Achieve monthly reservation and sales targets
• Ensure compliance with travel agency policies and UAE tourism regulations

Required Skills & Qualifications

• Proven experience as a Reservation Agent, Travel Consultant, or Ticketing Agent
• Knowledge of GDS systems (Amadeus, Sabre, Galileo)
• Strong communication and customer service skills
• Attention to detail and ability to multitask in a fast-paced travel environment
• Sales-oriented mindset with ability to upsell travel services
• Familiarity with UAE travel regulations, visa processes, and tourism guidelines

Preferred Qualifications

• Experience working in travel agencies or tourism companies in Dubai
• IATA or similar certification (advantage)
• Multilingual skills (Arabic/English)

Why Join IIQAF Group

• Competitive salary: AED 6,500 – AED 7,500 per month
• Opportunity to work with a reputable travel and tourism company
• Career growth in reservations, travel consultancy, and ticketing
• Supportive team and professional work environment