Reservation Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort in Abu Dhabi is seeking a Reservations Agent to manage inquiries and process room reservations with emphasis on guest satisfaction and revenue maximization. Successful candidates must possess outstanding sales and guest service skills, professional communication skills, and be fluent in both English and Arabic. A minimum of two years' experience in similar roles is essential. The position requires knowledge of Opera and Microsoft Office Suite, ensuring seamless coordination with various teams to enhance the guest experience.

Qualifications

• Must possess outstanding Sales and guest service skills.
• Professional presentation and sophisticated communication skills are required.
• Proficient in English with a second language being an asset; Arabic is a must.
• 2-year experience in similar positions and customer service is necessary.

Responsibilities

• Handle all reservation inquiries via phone, email, and online channels professionally.
• Process room reservations, amendments, and cancellations accurately.
• Maximize revenue through effective upselling and adherence to rate strategies.
• Coordinate with Front Office, Sales, and Revenue teams for seamless guest experiences.
• Maintain knowledge of promotions and Accor loyalty programs.

Skills

Sales skills

Guest service skills

Communication skills

Proficient in English

Computer literacy

Tools

Opera

MS Office Suite

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner

• Process room reservations, amendments, and cancellations accurately in the system

• Provide clear information on room types, rates, packages, and hotel facilities

• Maximize revenue through effective upselling and adherence to rate strategies

• Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards

• Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences

• Maintain knowledge of promotions, policies, and Accor loyalty programs

• Handle guest queries and concerns promptly to ensure high levels of guest satisfaction

Qualifications

• Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
• Possesses full command Operaand other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
• 2-year experience in similar positions and customer service