Remote Helix Core Support Analyst

Müller`s Solutions; Remote; AED 120,000 - 200,000; Full time

Job summary

A software solutions provider is seeking a dedicated Helix Support / Technical Support Analyst to join their remote team. In this role, you will provide exceptional technical support for Helix environments, assist clients with troubleshooting, and collaborate with internal teams to improve processes. The ideal candidate should have a Bachelor's degree in Computer Science, 2-4 years of technical support experience, and strong knowledge of Helix Core. This position offers a competitive salary and a benefits package.

Benefits

Competitive salary and benefits package

Opportunity to work on exciting projects

Talented and passionate team

Qualifications

• 2-4 years of experience in technical support, preferably in a software environment.
• Experience with version control systems is essential.
• Familiarity with Git, SVN and software development methodologies is a plus.

Responsibilities

• Provide first-level technical support for Helix users.
• Troubleshoot issues related to Helix Core.
• Assist in onboarding and training clients on Helix functionalities.

Skills

Technical support experience

Problem-solving skills

Knowledge of Helix Core

Strong communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Helix Core

Automation tools

CI / CD tools

Job description

A software solutions provider is seeking a dedicated Helix Support / Technical Support Analyst to join their remote team. In this role, you will provide exceptional technical support for Helix environments, assist clients with troubleshooting, and collaborate with internal teams to improve processes. The ideal candidate should have a Bachelor's degree in Computer Science, 2-4 years of technical support experience, and strong knowledge of Helix Core. This position offers a competitive salary and a benefits package.