Remote Associate Manager, Customer Service & Commercial Ops

Stryker; Remote; AED 60,000 - 120,000; Full time

Job summary

A global medical technology company is seeking a Manager to oversee customer retention and enhance service delivery processes. The ideal candidate will have a graduate degree in Business or Logistics, a minimum of 6 years of relevant experience, and strong skills in operational analysis and CRM systems such as Oracle and SAP. This role is remote and plays a critical part in improving customer interactions and compliance with company standards while ensuring swift resolution of client issues.

Qualifications

• Minimum 6 years of experience in a similar role.
• Strong background in customer service processes and operational efficiency.
• Proficient in English communication.

Responsibilities

• Manage customer retention and resolve concerns effectively.
• Analyze operational processes to enhance service delivery.
• Conduct onboarding sessions for clients and team members.

Skills

Customer retention management

Operational process analysis

Training needs assessment

CRM methodologies

Excellent English communication

Education

Graduate degree in Business or Logistics

Tools

Oracle

SAP

Job description

A global medical technology company is seeking a Manager to oversee customer retention and enhance service delivery processes. The ideal candidate will have a graduate degree in Business or Logistics, a minimum of 6 years of relevant experience, and strong skills in operational analysis and CRM systems such as Oracle and SAP. This role is remote and plays a critical part in improving customer interactions and compliance with company standards while ensuring swift resolution of client issues.