Relationship Manager / Senior Relationship Manager (Business Banking) - Dubai

High Street Resources; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail bank in Dubai is looking for experienced Relationship Managers to oversee their liability portfolio and drive new business initiatives. This role demands strong negotiation and client relationship skills, with a focus on achieving annual targets. Candidates should possess at least 5 years of retail banking experience and a relevant bachelor's degree, with a master's being a plus. The bank offers a competitive environment and a chance to grow professionally.

Qualifications

• 5-10 years of retail banking experience, preferably in GCC.
• Bachelor's degree in a relevant field, master's preferred.

Responsibilities

• Manage the liability portfolio with an emphasis on new customer acquisition.
• Ensure compliance with all bank policies and provide excellent customer service.
• Achieve assigned financial targets and KPIs through teamwork.

Skills

Effective negotiation skills

Customer relationship management

Communication skills

Education

Bachelor's in Business Administration, Marketing or Finance

Master's in Business Administration, Marketing or Finance

Job description

We have an opportunity for Relationship Managers and Senior Relationship Managers with a leading retail bank client.

The position will be responsible to manage liability portfolio of the branch with emphasis on NTB solicitation along with Cross sell to existing customer base. The candidate must coordinate with all lines of business to facilitate and provide ‘Best in class service’ and handle customer issues within a minimum turnaround time. Responsible to achieve assigned budgets / financial targets against set performance evaluation criteria.

Job Requirements

• Ensure compliance of all bank’s policies and procedures
• Build relationship based portfolio and cover all banking requirements of the customer (KYC / AML)
• Conduct outbound sales calls and pro-actively identify opportunities within the market to establish lead generation strategies.
• Ensure achievement of annual targets and shared KPIs with full focus and team work
• Mainly responsible to ensure the awareness of UBL products is assigned geographically
• Ensures that all customers receive prompt and courteous service Addresses and resolves all client concerns and queries
• Develop and utilize opportunities to increase sales to existing customers maintaining adequate conversion rates and pro-active cross selling
• Ensure completion of tasks assigned by senior management

Experience & Qualification

• Minimum 5 to 10 years of front end banking experience (Retail Banking), preferably in GCC
• Minimum Bachelors in Business Administration, Marketing and Finance & Banking and preferably Masters in Business Administration, Marketing, Finance & Banking

Job Specific Skills

• Ability to communicate and interact at all levels within and outside the organization in a meaningful way
• Must be an effective negotiator and have a track record of successfully establishing business relationships

Behavioral Skills

• Ability to communicate and interact at all levels within and outside the organization in a meaningful way
• Must be an effective negotiator
• A track record of successfully establishing business relationships