Relationship Manager - Business Banking

Mashreqbank PSC; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading financial institution in the United Arab Emirates seeks an experienced professional to manage Small Enterprise relationships. The role involves improving customer relationships, achieving financial targets, and conducting credit reviews. Candidates should have at least 4 years of relevant banking experience, along with strong communication and relationship management skills. The position provides opportunities for personal and professional growth within the banking sector.

Qualifications

• 4+ years relevant banking experience in local or international market.
• Proven relationship management qualities.

Responsibilities

• Manage a set of existing Small Enterprise (SE) relationships.
• Improve share of wallet & target to be primary bank for accounts.
• Conduct annual credit facility reviews in a timely manner.
• Follow-up on assigned relationships for satisfactory account conduct.
• Screen the market for new-to-bank opportunities.
• Achieve assigned financial and non-financial targets.

Skills

Banking Sales & service experience

Relationship management

Communication skills

Negotiation skills

Positive attitude

Strong work ethic

Team player

Education

MBA/CA or relevant experience

Regular graduate with adequate experience

Job description

Overview

Manage a set of existing Small Enterprise (SE) relationships and originating new SE relationships in business communities around branch locations. To achieve assigned financial and non financial objectives by meeting all borrowing & non borrowing needs of customers with target segments (Viz. borrowers, transactors, depositors). Actively source new-to-bank customers and generate new business leads from walk-in customers. Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products. Seamlessly takeover new relationships originated by DS & relationships downgraded by ME team using defined customer on-boarding procedure. Constantly identify opportunities to upgrade customers to ME category by identifying customer\'s needs & profiling. Responsible for quality & soundness of assigned SE portfolio (KYC reviews, monitoring for due diligence, anti money laundering procedures etc).

Responsibilities

• Improve share of wallet & target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing & non-borrowing accounts by cross-selling complete range of banking products.
• Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.
• Conduct annual/periodic credit facility reviews in the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level and identifying candidates for downgrades/ upgrades.
• Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.
• Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.
• Maintain acceptable portfolio quality.
• Screen the market for NTB opportunities.
• Liaise between internal and external advisors to ensure precision of agreements.
• Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.
• Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.
• Achieve assigned financial and non financial targets.
• Adhere to all the compliance & regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.
• Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.
• Regularly upgrade existing SE customers to ME segment by offering need based solution as per client\'s profile & requirements.

Qualifications

• Banking Sales & service experience with proven relationship management qualities.
• Requires advanced vocational knowhow of the subject matter (viz. Credit, Trade, Operating system, Legal, etc)
• Excellent communication and negotiation skills.
• At least 4 years + relevant banking experience in local or international market
• MBA/CA or if a regular graduate needs to possess adequate relevant experience.
• Positive attitude, strong work ethic and a good team player.