Regional CSM - Enterprise SaaS (Middle East)

Planview; United Arab Emirates; Remote; AED 150,000 - 250,000; Full time

Job summary

A global technology firm is seeking a Customer Success Manager to drive solution adoption and growth with their Middle East customers. The role involves building trusted relationships, developing success plans, and ensuring positive customer experiences. Ideal candidates should have significant SaaS experience, strong project management skills, and the ability to engage C-level stakeholders. Join the team for a flexible working environment and various company benefits.

Benefits

Unplugged Days: 4 company-wide paid days off

Paid time to volunteer

Employee Referral bonus program

Flexible work hours/environment

Qualifications

• 5–10 years in customer-facing roles within technology.
• 5+ years in SaaS account management or customer success.
• Strong background in Project Portfolio Management (PPM).

Responsibilities

• Build trusted advisor relationships with key stakeholders.
• Develop and track customer success plans for adoption.
• Own customer advocacy and growth across the enterprise.

Skills

Customer relationship management

Account planning

Project management

Stakeholder engagement

Education

Bachelor’s degree (BA/BS)

Tools

CRM tools

Job description

A global technology firm is seeking a Customer Success Manager to drive solution adoption and growth with their Middle East customers. The role involves building trusted relationships, developing success plans, and ensuring positive customer experiences. Ideal candidates should have significant SaaS experience, strong project management skills, and the ability to engage C-level stakeholders. Join the team for a flexible working environment and various company benefits.