Recreation Supervisor

21c Museum Hotels; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking a Recreation Manager to oversee Pool and Beach operations, ensuring high standards of guest service. The role involves managing staff, addressing guest complaints, and maintaining facility cleanliness. Ideal candidates have experience in guest relations and staff supervision, with strong skills in complaint resolution and safety management.

Qualifications

• Strong ability to manage guest relations and oversee operations.
• Experience in supervising staff and ensuring service standards.
• Ability to handle complaints effectively and professionally.

Responsibilities

• Oversee Recreation operations, Pool and Beach operations.
• Ensure smooth running of operations and appropriate stock levels.
• Supervise and ensure cleanliness of Recreation facilities.

Skills

Guest relations

Supervision

Training staff

Complaint resolution

Safety standards

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• To oversee the Recreation operations, Pool and Beach operations, and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Recreation operations and to prepare requisitions accordingly.
• To ensure a proper coverage and supervision of the Recreation facilities at all times.
• To be present in the pool and beach areas during busy periods to welcome and socialize with guests.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
• To call the Spa & Recreation Manager for advice in serious cases or if an approval is required.

• To be fully aware of and to report all guest comments or complaints.
• To ensure that all Recreation Heartists are fully trained on all aspects of operations specifically on safety standards and procedures.
• To ensure that all Recreation facilities are thoroughly cleaned, properly set-up and available for use at any given time.
• To implement and follow up the “Focus” and other financial and audit procedures.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure the proper use of all the recreational equipment and hotel management system and to have a perfect knowledge of the set ups.
• To assign duties and responsibilities to subordinates and to assist them in their duties.
• To control and implement daily check lists.
• To assist the Spa & Recreation Manager in preparing forecasts and statistics.
• To respect schedules, terms and deadlines as agreed with the Management.